How to get the information you want, when you want it
If you’ve got a burning question or problem you need to speak to your CSA about – you have every right to be able to get into contact with them. We know it’s frustrating when you can’t get an answer when you need it so here are some things that can make the process easier.
It’s important to remember that CSA’s are people too and ours work 9 – 5. Just like you can’t ring Woolworths when they’re shut or Optus when customer care is closed, our CSA’s also have time off but that doesn’t mean your customer care should be jeopardised!
If you’re trying to get your hands on some information and can’t get in direct contact, it’s best to call and leave a message for your CSA but, most importantly, leave a message saying when the best time is to call you back - especially if you also work and have limited availability. This makes it easier for your CSA to get a hold of you.
If your CSA or Site Supervisor is away on annual leave or sick, rest assured we have a whole team to step up and make sure your build is not delayed.
Playing phone hockey (where you leave alternative voicemails) is rather annoying for everyone, especially when you just want answers or help! Being as clear as possible about what information you need is helpful for you and your CSA. Remember to tell your CSA what time and day suits you best for your fortnightly update calls!
Make sure you do log into 24seven and get familiar with the online tools to help you through your build – you can access all your documentation and pictures during your build online at 24seven at anytime and should be your first port of call when you have questions about your build as the answer might already be in the tool.