Customer Service
Our core business is based on exceptional customer service, which can only be delivered if we enjoy and excel at everything we do.
Our experience indicates that a customer has five simple expectations when they decide to build a new home - Service, quality, certainty, security and value. On the strength of this Porter Davis introduced the unique promise of starting a home on a certain date and completing it on a certain date, along with the security of an absolute fixed price – backed by an independent quality assurance program.
We also offer a colour selection centre (Hopetoun Interiors) with a team of interior designers to assist you into personalising your new home. Our relationship with reputable developers and mortgage brokers allows us to provide you the best choice of locations, house and land options at fixed pricing and home finance.
Porter Davis 24 Seven, our new interactive on-line tool, exemplifies our commitment to customer service. This tool allows you to track the entire progress of your new home, 24 hours a day, 7 days a week... with access to view the numerous stages of pre-construction and construction - including key documents such as tenders, variations and plans, to colour selections, photo updates and any building appointments or correspondence along the way.
With Porter Davis 24 Seven you become part of the entire ‘building experience’ with the support of our customer service team and quality tradespeople.